Support

Help from Zimbolo LLC: contact@zimbolo.com.

Start or stop

Press the center button to start a conversation. Press it again to stop. The halo turns off. Engaging mute ends the conversation. After unmuting, press the center button when you want to talk again.

Change Wi-Fi or reconnect

In My Obi, choose Change Wi-Fi. Hold OBI's center button until the lights blink blue, then release. Keep the phone nearby and follow the app. OBI needs compatible 2.4 GHz Wi-Fi with internet access. Use Show beside the password to check your typing.

OBI is not found

Keep it powered on and blinking blue. Turn Bluetooth on. If the app reports that Bluetooth access is denied, use its Open app settings button and allow Bluetooth. Try Find my Obi again.

Red light or no answer

Check USB power and Wi-Fi internet access. Once the connection is restored, press the center button to try again. OBI does not automatically restart listening after an error. Check your account's allowance and voice-sharing permission if it still cannot answer.

Account and privacy

Use Forgot password on the sign-in screen for a reset email. Check spam too. Use Account settings for account access/deletion and Privacy for voice sharing in the updated app. See the privacy policy for data handling and deletion limitations.

Contact us

Email your app version, what you tried, what happened and roughly when it happened. Mention the light color and whether OBI was on wall power. Do not send passwords, Wi-Fi details, API keys or recordings. Account deletion does not require a support request. If you need help afterward, include the deletion reference shown on screen. No response-time promise is made during beta.